Thursday, August 19, 2010

Setting up Etsy Shop Policies

First, word on the street is the Fancy Burp Cloth tutorial will be featured on the One Pretty Thing Daily DIY Roundup tomorrow.  Hi to everyone who's stopping by for the first time, and thanks Rachel!

After getting tons of sewing done last night, I sat down to take care of some more business related items.  I really need to finish setting up my Etsy shop, so I decided to tackle my Shop Policies page (which I've been avoiding).  I searched the Etsy Forums and read this guide to help me with the process.

The Shop Policies page includes accepted payment types, shipping policies, and the shop return policies.  I found the Payment section easy - I know I want to primarily accept PayPal because it's easy, but I don't want to exclude anyone who can't (or won't) use Paypal.  Here's what I ended up with.

The Shipping section is the challenge for me.  I very very rarely ship ANYTHING, so this will be quite a learning experience for me.  I've decided to start out using USPS Priority Mail because it seems to be the most simple - the post office supplies you with free boxes, and the shipping rate is based on size box.  The boxes are delivered to my house and I can ship from home, which frees me from the nightmare of entertaining two squirrelly children while waiting in line at the post office.  As I understand it, this is not the cheapest way to ship, so this may change once I start shipping regularly. Here's my shipping section.

The return section is a little intimidating, but I knew from the start that I wanted a pretty generous return policy.  I just think people are more likely to buy from someone who genuinely wants them to be happy with their purchase.  I figure if I do get some returns, I'll just chalk it up to the costs of doing business.  What do you think, is it too vague?

Last but not least, I put a little note about custom orders and wholesale inquiries. I really would love to drum up some wholesale business, so hopefully this will help.

If you have any advice, I'd love to hear it!  Have a great weekend!


  1. Ugh- I have yet to do that for our site... Good job on yours:)

    Just popped over from One Pretty Thing and noticed you live in Indiana and one of your posts mentioned the Rocky Ripple Festival- I used to live in the good ol' RR for 5-6 years!

    And... I love your stuff, and I know my sis, Hannah will too once I show her your site. We're kinda' trying to do similar things over here in St. Louis, however, we could learn ALOT from your goal setting:)

    Great job, Sam, and I look forward to future posts!


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